COVID-19: Global recommendations for emergency services


A guide for public safety organisations and public safety professionals has been released by the Collaborative Coalition for International Public Safety (CC:IPS).

The Collaborative Coalition for International Public Safety (CC:IPS) has published a document of global recommendations for emergency services organisations to help them respond and prepare in the best way possible during the COVID-19 outbreak.

The comprehensive document aims to share recommendations for best practices so that countries across the world can learn from each other during these difficult times. It focuses on important challenges which emergency services – including Public Safety Answering Points (PSAPs) – are or may soon be facing.

These challenges include preparing for an overflow of calls, introducing new helplines, ensuring appropriate care of control room staff and communicating effectively with the public about the outbreak.

The document can be found here.

About the CC:IPS

The Collaborative Coalition for International Public Safety (CC:IPS) is a pact involving the Association of Public-Safety Communications Officials, Canada (APCO Canada), the British Association of Public-Safety Communications Officials (BAPCO), the European Emergency Number Association (EENA), the National Emergency Communications Working Group – Australia / New Zealand, (NECWG-A/NZ), and NENA: The 9-1-1 Association. It was launched on 4 November 2019. The organisations involved pledge to promote, support and improve emergency communications services utilising the most current and commonly accepted technologies, standards, and best practices.

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Media contact

Emma Lomax
Marketing Manager, Critical Communications World
Tel: +44 (0) 203 915 9458